Terms of Service

AI Phone 360 (aiphone360.com) — A Service of Houston IT Developers LLC
Effective Date: November 27, 2025 | Last Updated: November 27, 2025

1. Acceptance of Terms and Binding Agreement

By creating an account, accessing, or using AI Phone 360 in any manner, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Acceptable Use Policy.

These Terms constitute a legally binding agreement between you and Houston IT Developers LLC, doing business as AI Phone 360 ("Company," "we," "us," or "our"). AI Phone 360, accessible at aiphone360.com, is a service and brand owned and operated by Houston IT Developers LLC, a Texas limited liability company.

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Service

AI Phone 360 provides an AI-powered phone answering service, virtual receptionist platform, and related telecommunications services through our mobile application, web platform, and associated infrastructure.

The Service includes, but is not limited to: AI-powered call handling, voice messaging, call forwarding, virtual phone numbers, text messaging capabilities (SMS/MMS), file sharing, call recording, transcription services, AI chatbots, automated responses, and related features.

3. All Sales Are Final - No Refunds Policy

By subscribing to or purchasing any aspect of the Service, you acknowledge and agree that:

• Due to the nature of telecommunications services and the immediate provisioning of server resources, phone numbers, AI processing capabilities, and infrastructure upon purchase, all sales are final.
• No refunds, credits, or chargebacks will be issued for any reason, including but not limited to: dissatisfaction with the Service, failure to use the Service, cancellation of subscription, account termination, or technical issues.
• Subscription fees are charged in advance and are non-refundable regardless of actual usage during the billing period.
• Setup fees, activation fees, and any one-time charges are non-refundable.

4. Pricing, Billing, and Additional Charges

Base Subscription Fees

You agree to pay all subscription fees associated with your selected plan as displayed at the time of purchase. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected).

Usage-Based Charges

In addition to base subscription fees, the following services incur additional charges based on actual usage:

• AI Processing Minutes: AI call handling and processing are billed per minute of usage beyond any included minutes in your plan.
• Text Messaging (SMS/MMS): Outbound and inbound text messages are billed per message segment.
• File Sharing and Storage: File sharing, storage, and transfer services beyond included limits are billed based on storage used and data transferred.
• Additional Phone Numbers: Each additional phone number beyond those included in your plan incurs a monthly fee.
• Call Recording and Transcription: Extended call recording storage and transcription services may incur additional fees.

5. Phone Number Policy and Deletion

If your account becomes delinquent, is suspended, or is terminated for any reason, including non-payment, your phone number(s) will be released and deleted from your account. This deletion may occur immediately or within a short period following account delinquency.

Once a phone number is released, there is no guarantee that the same number can be recovered or reassigned to your account.

6. Account Security - User Responsibility

You are solely and exclusively responsible for maintaining the confidentiality and security of your account credentials, including usernames, passwords, API keys, access tokens, and two-factor authentication codes.

You are fully responsible for all activity that occurs under your account, whether or not authorized by you.

7. Account Termination and Suspension

The Company reserves the absolute and unconditional right to suspend, restrict, or terminate any user's account at any time, for any reason or no reason, with or without notice, at the Company's sole and absolute discretion.

Upon termination:

• All access to the Service will be immediately revoked
• Phone numbers will be released and deleted
• Stored data may be deleted without recovery option
• No refunds will be issued for any prepaid fees
• Outstanding balances remain due and payable

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its officers, directors, employees, agents, affiliates, successors, or assigns be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, loss of profits, revenue, business, or anticipated savings, loss of data or goodwill, business interruption, or cost of substitute services.

Maximum Liability: In no event shall the Company's total liability to you for all claims arising from or related to the Service exceed the amount you paid to the Company in the three (3) months immediately preceding the claim.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

The Company expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or completeness.

10. Anti-Spam and Messaging Compliance

Prohibited activities include:

• Sending unsolicited bulk text messages (SMS/MMS spam)
• Making unsolicited bulk phone calls (robocalling)
• Sending messages or making calls without proper consent
• Violating the Telephone Consumer Protection Act (TCPA)
• Violating the CAN-SPAM Act
• Spoofing caller ID with intent to defraud or deceive

Violations will be reported to appropriate government agencies including the FCC, FTC, and state attorneys general.

11. Dispute Resolution

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration.

Waiver of Class Action: You agree that any arbitration or legal proceeding shall be conducted only on an individual basis and not in a class, consolidated, or representative action.

Waiver of Jury Trial: To the fullest extent permitted by law, you hereby irrevocably waive any right to a trial by jury.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

To the extent any dispute is not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.

13. AI Service Specific Terms

You acknowledge that AI-powered features, including but not limited to call handling, transcription, and automated responses, are not perfect and may contain errors, inaccuracies, or inappropriate responses.

We do not guarantee the accuracy, completeness, or appropriateness of any AI-generated content, responses, transcriptions, or actions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the Service after any such changes constitutes your acceptance of the new Terms.